GENERAL INFORMATION
Hours
9:00AM to 5:00PM (last admission: 4:30PM)
No reservations are needed to enter the museum.
However, groups of 15 or more, or visitors traveling by chartered bus are required to make a prior reservation.
Those without a prior reservation will not be allowed to enter the museum.Please be advised that during busy periods, you may not be able to reserve your desired date.
When the museum is crowded, the number of visitors in the galleries will be limited.
When the number of visitors is limited, you may be asked to temporary wait outside the gallery.
Admission
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Individuals
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Groups of 15 or more
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Adults
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Individuals ￥2,200
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Groups of 15 or more ￥1,900
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High school and university students
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Individuals ￥1,700
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Groups of 15 or more ￥1,400
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Junior high and younger
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Individuals Free
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Groups of 15 or more Free
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Visitors with disabilities (proof required) and one attendant *
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Individuals ￥1,100
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Groups of 15 or more ￥1,100
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All prices include sales tax.
In order to allow as many children as possible to come into contact with art, the museum began waiving admission for children of junior-school age and younger on August 10, 2019.
*: Discounts cannot be combined with any other discounts.
You can now purchase tickets for our museum online in advance via your computer or smartphone.
Admission Policy
Please place large bags (B4-size and larger) in a locker.
Dangerous articles, smell-emitting items, and fresh flowers and other living things are not allowed in the museum.
Please place umbrellas in the umbrella stand.
Please refrain from using the following items in galleries:
Food and drinks (including water, candy, and chewing gum)
Tripods, monopods, selfie sticks, and portable fans
Fountain pens, ballpoint pens, and other writing utensils except pencils
Baby carriers (worn on the back)
Pets with the exception of assistance dogs for people with visual, hearing or another disability
Please be advised that those under the influence of alcohol may be refused entry.
Smoking is prohibited throughout the museum.
Please refrain from touching displays and works.Please switch your cell phone to silent mode and refrain from talking on it in the galleries.
Please comply with any instructions given by the museum staff.
Holidays & Temporary Closures
Open throughout the year (except in cases of bad weather)
Advance Tickets
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Advance discounts
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After discounts
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Adults
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Advance discounts ￥2,200
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After discounts ￥2,000
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High school and university students
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Advance discounts ￥1,700
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After discounts ￥1,500
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Junior high and younger
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Advance discounts Free
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After discounts -
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Advance tickets for the Pola Museum of Art are available at the following locations:
Tickets for adults can be purchased at all of the locations listed. However, tickets for high school and university students are only available at convenience stores or as e-tickets.
Discounts cannot be combined with any other discounts.
Yumoto Station
Address: 707-1 Yumoto, Hakone-machi
Tel.: 0460-85-5033
Miyanoshita Station
Address: 404-11 Miyanoshita, Hakone-machi
Tel.: 0460-82-2766
Gora Station
Address: 1300-329 Gora, Hakone-machi
Tel.: 0460-82-2049
Hakone Tozan Bus
Yumoto Management Office
706 Yumoto, Hakone-machi
Tel.: 0460-85-5583
Sengoku Information Center
227-1 Sengokuhara, Hakone-machi
Tel.: 0460-84-8205
Togendai Information Center
164 Motohakone, Hakone-machi
Tel.: 0460-84-8313
Hakone-machi Information Center
159 Hakone, Hakone-machi
Tel.: 0460-83-6009
For visitors arriving by car:
Odawara Parking Area, Odawara Atsugi Road (Outbound)
Address: 429 Iizumi, Odawara, Kanagawa Prefecture
Tel.: 0465-47-9305
For visitors using public transport:
Hakone Tozan Bus Odawara Station Information Center
1-1-3 Sakae-machi, Odawara, Kanagawa Prefecture
Tel.: 0465-22-1124
Parking Facilities
Parking facility (adjacent to the museum)
128-car capacity (passenger vehicles)
500 yen per day (no discounts available for museum patrons)
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Parking capacity
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Number of open spaces left
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Number of open spaces in Parking Area No. 1
As of 18:22 on November 16 (Sat), 2024 |
Parking capacity
129
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Number of open spaces left
129
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Updates on open spaces may be delayed, so please use this information as a rough guide.
Please be advised that parking may not be available if the line of cars waiting to enter the parking area extends into the prefectural road during rush hour.
Please be advised that no parking will be available if the parking area is full.
Please allow yourself plenty of time when using the parking area.
Parking Facilities
- For details, please ask the parking attendant.
Group Visits
Museum Reservations
Groups of 15 or more, or visitors traveling by chartered bus are required to make a prior reservation.
Please call or fill in the form to make your reservation.
Restaurant Reservations
Only groups of visitors are allowed to make reservations for the restaurant.
Please make your reservation at least one week in advance of your visit. A special menu for groups is also available.
For details, please ask the staff at Restaurant Array about the group menu.
Request for Cooperation Regarding the Use of Receivers
e kindly ask for your cooperation in ensuring that other guests’ experiences are not disturbed when moving through the exhibition halls as a group.
If your group gathers in front of specific artworks using receivers, we respectfully request that you limit your time at each work to no more than five minutes.
Additionally, should our staff need to provide instructions to the tour leader, we would be most grateful for your prompt cooperation.
Please note that if these requests are not followed, we may have to ask you to refrain from using receivers during your visit.
If you wish to use receivers, we would appreciate it if you could contact us in advance at 0460-84-2111 to discuss the arrangements.
Thank you very much for your understanding and kind cooperation.
Reservations for Group Tours
In order to prevent the spread of the novel coronavirus, no group tours are scheduled at this time.
Group Discounts
A group discount is available for groups of 15 or more.
Please refer to this page for details:
Parking Information
The special bus-parking area can be used free of charge.
Audio Guide
Focusing primarily on notable works on display, the guides provide audio information on between 40 and 50 items. With easy-to-operate buttons, the device allows you to enjoy looking around the museum at your own pace.
In addition to descriptions of the artworks, the audio guide allows you to select information on other subjects such as the history of the Pola Museum of Art, the museum architecture, and painting techniques.
Sure to make your tour of the Pola Collection even more enjoyable!
Rental fee: 400 yen
Rental time: 9:00AM to 4:00PM (reception desk closes)
In order to prevent the spread of the novel coronavirus, audio guides are not available at this time.